Complaints
Addressing problems
We are interested in providing high quality services, so we will definitely answer all your questions. If you are unhappy with our employees, our management, our securities, our products, or our services, let us know using the form below — we will definitely consider your complaint!
Alternatively, you can direct your complaints to us (you can do it anonymously) at our telephone number +44 7575 268428, email compliance@victorum-capital.com, or mail to Victorum Capital, Compliance Department, 2/3 48 West George Street, Glasgow, Scotland, G2 1BP
Processing notes
For your security, we will not respond to you via unencrypted email, but by phone, fax, or letter. Your personal advisor is always available for contact and will review your request immediately!
We will make every effort to resolve your questions as quickly as possible to ensure confidentiality and to restore your trust. If your request cannot be processed within five business days, we will notify you.
Alternatives
You can bring your problem not only to our internal supervision department, but also to the arbitration and/or ombudsman institutions. These organizations support out-of-court settlements between the two parties, and we participate in dispute resolution proceedings before arbitration bodies.